online safety | credit cards | phone orders | online shopping | confirmation | sales tax | privacy |
What if I'm not completely happy with my purchase?
It's important to us that you be happy with every service you purchase from us. We know that seeing is believing. We guarantee accurate and timely testing. If you feel the testing process or service was inferior for any reason please contact customer service so we can address the issue.
Is online ordering safe?
We want you to be comfortable shopping online, and we understand the concern about online credit card security. So, like other major e-commerce websites, we take the handling of your important and sensitive personal and credit card information very seriously. To provide maximum security, we use industry standard and accepted SSL Secure Servers and Digital ID Certificate Encryption Protection technology, which automatically encrypts all information, including credit card numbers, before it leaves your web browser to travel to us across the Internet.
The major Web browsers, including Google Chrome, Mozilla Firefox and Microsoft(TM) Internet Explorer, use this technology. To be sure this security technology is being used, in the Netscape browser look for a gold key or closed lock on the top and/or bottom status bar, and in the Microsoft browser look for a gold closed lock icon on the bottom status bar. If you have any questions about security, please contact us via email or at (800) 344-9977.
What if there is an unauthorized use of my credit card?| back to top |
In the very unlikely event that an unauthorized use of your credit card occurs because of any transaction at Environmental Testing & Research Laboratories, IMMEDIATELY notify your credit card provider in the manner required by them and also IMMEDIATELY contact us. We will investigate your claim and work with your credit card company to resolve the claim as quickly as possible. If you have any questions about this, please contact us. We will be happy to discuss this with you.
What credit cards are accepted at Environmental Testing & Research Laboratories?
| back to top |
We accept the following major credit cards:
visa
mastercard
american express
Can I make a purchase by telephone, fax or mail?| back to top |
Currently, our only payment option is by credit card, which is processed securely. Considering that we use the latest security and encryption software on our site, we believe that this is a safe and easy way to shop online. You can call us on our sales hotline to place orders at (800) 344-9977. We do hope you will feel comfortable using online credit card shopping with us.
How do I shop at Environmental Testing & Research Laboratories?| back to top |
Shopping at Environmental Testing & Research Laboratories is very easy. Here are the easy ABC's of ordering online:
Your Research and Shopping| back to top |
Click on a menu selection to review each of our testing packages including many of the substances that we test for in each by clicking the highlighted substance. You can also use the test selector to find the right test for your application.
Selecting Items| back to top |
When you find the testing package you'd like to order, place the item in your "shopping basket" by clicking on a "highlighted" price or the "order" button.
NOTE: The items you have selected will stay in your secure shopping basket until you check out (or end the current session). To see what items you've placed in your shopping basket, click on the "shopping basket" icon. While viewing your basket (before placing an order), you can remove an item from your basket, or increase or decrease the quantity of each item (assuming more than one item is available for purchase).
Checking Out| back to top |
When you're done selecting the test packages, you can purchase the items you've placed in your shopping basket by clicking on the "Checkout" button and follow the easy steps for completing your order, which include credit card billing and shipping information. If the billing/credit card address and shipping address is the same, pressing the "Continue" button (at the bottom of that page) will automatically complete the shipping address.
NOTE: If your purchase will be shipped to a different address, you must fill in the recipient's shipping information. Please contact us, if you have any problems or questions about shopping with us.
How will I know you've received my order?| back to top |
At the end of the order process, you will receive a confirmation as well as an order number. Please print out the confirmation page or make a note of this information for your future reference. This information will also be emailed to you shortly after you complete your order.
Does Environmental Testing & Research Laboratories charge sales tax?| back to top |
Because Environmental Testing & Research Laboratories only provides services which are not taxable in most states and not in our local tax jurisdiction, we do not collect sales tax on most. We only currently collect sales tax on our well water disinfection kits and only for those who place orders in the state of Massachusetts.
What happens to my personal information I give you? | back to top |
We respect your privacy. Information about our commitment to protect your privacy can be found in our privacy policy page.
How can I get help, ask a question or provide feedback? | back to top |
Contact information is found in several places on our web site and together on the contact information page, or call us at (800) 344-9977.
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