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Order Help and Questions
online safety | credit cards | phone orders | online shopping | confirmation | sales tax | privacy |
What if I'm not completely happy with my purchase?
It's important to us that you be happy with every service you purchase
from us. We know that seeing is believing. We guarantee accurate
and timely testing. If you feel the testing process or service was
inferior for any reason please contact customer service so we can
address the issue.
Is online ordering safe?
We want you to be comfortable shopping online, and we understand
the concern about online credit card security. So, like other major
e-commerce websites, we take the handling of your important and
sensitive personal and credit card information very seriously. To
provide maximum security, we use industry standard and accepted
SSL Secure Servers and Digital ID Certificate Encryption Protection
technology, which automatically encrypts all information, including
credit card numbers, before it leaves your web browser to travel
to us across the Internet.
The major Web browsers, including Netscape Communicator and Microsoft
Internet Explorer, use this technology. To be sure this security
technology is being used, in the Netscape browser look for a gold
key or closed lock on the top and/or bottom status bar, and in the
Microsoft browser look for a gold closed lock icon on the bottom
status bar. If you have any questions about security, please contact
us via email
or at (800) 344-9977.
What if there is an unauthorized use
of my credit card? | back to top
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In the very unlikely event that an unauthorized use of your credit
card occurs because of any transaction at Environmental Testing & Research Laboratories,
IMMEDIATELY notify your credit card provider in the manner required
by them and also IMMEDIATELY contact us. We will investigate your
claim and work with your credit card company to resolve the claim
as quickly as possible. If you have any questions about this, please
contact us. We will be happy to discuss this with you.
What credit cards are accepted at Environmental
Testing & Research Laboratories?
| back to top |
We accept the following major credit cards:
visa 
mastercard 
american express
Can I make a purchase by telephone,
fax or mail? | back to top |
Currently, our only payment option is by credit card, which is processed
securely. Considering that we use the latest security and encryption
software on our site, we believe that this is a safe and easy way
to shop online. You can call us on our sales hotline to place orders
at (800) 344-9977. We do hope you will feel comfortable using online
credit card shopping with us.
How do I shop at Environmental Testing & Research Laboratories?
| back to top |
Shopping at Environmental Testing & Research Laboratories is even
easy. Here are the easy ABC's of ordering online:
Your Research and Shopping | back
to top |
Click on a menu selection to review each of our testing
packages including many of substances that we test for in
each by clicking the highlighted substance. You can also use the
test selector to find the right test
for your application.
Selecting Items | back to top |
When you find testing package you'd like to order, place the item
in your "shopping basket" by clicking on a "highlighted"
price or the "order" button.
NOTE: The items you have selected will stay in your secure shopping
basket until you check out (or end the current session). To see
what items you've placed in your shopping basket, click on the
"shopping basket" icon. While viewing your basket (before placing
an order), you can remove an item from your basket, or increase
or decrease the quantity of each item (assuming more than one
item is available for purchase).
Checking Out | back to top |
When you're done selecting the test packages, you can purchase
the items you've placed in your shopping basket by clicking on
the "Checkout" button and follow the easy steps for completing
your order, which include credit card billing and shipping information.
If the billing/credit card address and shipping address is the
same, pressing the Continue button (at the bottom of that page)
will automatically complete the shipping address.
NOTE: If your purchase will be shipped to a different address,
you must fill in the recipient's shipping information. Please
contact us, if you have any problems or questions about shopping
with us.
How will I know you've received my
order? | back to top |
At the end of the order process, you will receive a confirmation
as well as an order number. Please print out the confirmation page
or make a note of this information for your future reference. This
information will also be emailed to you shortly after you complete
your order.
Does Environmental Testing & Research Laboratories charge
sales tax? | back to top |
Because Environmental Testing & Research Laboratories only provides services which
are not taxable in most states and not in our local tax jurisdiction,
we do not collect sales tax at this time.
What happens to my personal information
I give you? | back to top |
We respect your privacy. Information about our commitment to
protect your privacy can be found in our privacy
policy page.
How can I get help, ask a question or provide
feedback? | back to top |
Contact information is found in several places on our web site and
together on the contact information page,
or call us at (800) 344-9977.
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